Every mobile user experiences service issues from time to time, whether it’s network coverage problems, package activation errors, or billing disputes. That’s why having access to quick and reliable customer support is essential. Zong, being one of Pakistan’s top telecom operators, provides multiple ways for users to register complaints and get customer service assistance 24/7. In this article, we will explore all the available Zong complaint numbers, contact channels, and how to get fast help for your issues.
Why You Might Need Zong Customer Support
Here are some common reasons why Zong users contact customer service:
- Network coverage issues or slow internet speed
- Trouble activating a package or offer
- SIM not working or blocked
- Incorrect deduction of balance
- Need help with MBB (Mobile Broadband) device
- Assistance with My Zong App or website
Zong has made it easy for users to reach out through several platforms including phone calls, SMS, email, and social media.
Zong Customer Support Contact Options
Here’s a complete table of Zong’s 2025 complaint numbers and support channels:
| Support Type | Contact Details | Availability |
|---|---|---|
| Zong Helpline (From Zong) | 310 | 24/7 |
| Helpline (From other network) | 111-222-111 | Standard Hours |
| Email Support | customercare@zong.com.pk | Replies within 24 hrs |
| WhatsApp Support | +923001110310 | 9 AM – 9 PM (Weekdays) |
| Social Media (Facebook) | Zong Official | Active daily |
| Live Chat (Website) | Available at www.zong.com.pk | 9 AM – 12 AM |
| Nearest Zong Franchise | Use Store Locator on website | Business hours |
How to Register a Complaint via 310
If you’re a Zong user, the fastest method is to call 310. Here’s how:
- Dial 310 from your Zong SIM
- Select your language (Urdu or English)
- Choose the relevant option (e.g., Internet, Balance, SIM issues)
- Speak to a customer care agent
- Provide your complaint details
- Ask for a complaint tracking number
You’ll usually receive an SMS confirmation once your complaint is registered. Zong generally resolves common issues within 24 to 48 hours.
Zong WhatsApp Support – Chat with Ease
You can also contact Zong through WhatsApp for non-urgent queries. Just follow these steps:
- Save +923001110310 in your contacts
- Open WhatsApp and send “Hi”
- Select from the options like Balance, Internet Packages, SIM issues, etc.
- Get help from a virtual assistant or live agent
This is great for people who prefer typing over phone calls.
Social Media Support – Facebook & Twitter
Zong’s social media team is quite active. You can send a message to their official pages for quick support:
- Facebook: fb.com/ZongPakistan
- Twitter: @Zongers
Mention your number (in private messages), the issue, and they’ll usually respond within a few hours.
Complaint via Email
If you need to attach screenshots or want a written record of your complaint, emailing is best. Send your query to:
Include:
- Your Zong number
- Nature of the issue
- Time/date of the problem
- Screenshot (if applicable)
You’ll get a ticket number in response, and a follow-up within 24–48 hours.
Visit a Zong Franchise – Face-to-Face Support
Sometimes, SIM-related problems, biometric issues, or device configuration require physical presence. Visit the nearest Zong franchise with your original CNIC. Use the store locator on their website to find your closest service center.
Tips for a Quick Complaint Resolution
- Always keep your Zong number active when making a complaint
- Take note of the complaint reference number
- Be specific about your issue (date, package, error message, etc.)
- Use email or WhatsApp for written record
- For urgent issues like blocked SIMs, use the 310 helpline
Final Words
Zong has made it very convenient for customers to get support, with options ranging from calls to WhatsApp and social media. Whether you’re facing network issues or need help with your mobile broadband, Zong’s 24/7 service ensures you’re never left without assistance. Save the relevant numbers today so that the next time you face an issue, help is just a call or message away.